We will cover/credit any manufacturing fault.

To assess your warranty claim please email us your order number, a quick description of what has failed to our customer support team. (clear videos or photos would help speed this process up)

If accepted, we will advise a return address to send the item(s) back for formal assessment and testing. 

Once received, the item will be assessed for damage and faults caused by a manufacturing or material defect. If assessed as faulty your item will be automatically replaced or fixed and returned to you as soon as possible.

When assessing faults, the item(s) will be checked to make sure that the item has been looked after and that the care instructions have been followed. We will also check to make sure that the issue has not been caused through improper use.

If we determine care instructions have not been followed or the item has been damaged from improper use this will not be covered under Kaiwhangau’s warranty.

Due to health & safety requirements we will not accept soiled and unwashed items.